BILINGUAL Consumer Credit Counselor / Financial Literacy Educator

POSITION TITLE: Full Time Bilingual Consumer Credit Counselor / Financial Literacy Educator.

DEPARTMENT: Consumer Credit Counseling Service (Raleigh and Durham).

MINIMUM REQUIREMENTS: Bachelors Degree and 2 years related work experience Preferred; Verbal and Written Fluency in Both Spanish and English Required.

REPORTS TO: Director, Consumer Credit Counseling Service / Emergency Housing Assistance

REQUIRED KNOWLEDGE/SKILLS:  Knowledge of consumer credit, housing, debt management, bankruptcy, homelessness prevention, and general financial counseling a plus.  Group facilitation, customer service, client interviewing, public speaking, written communication and computer skills necessary.  Knowledge of local community resources a plus.  On the job and formal training will be provided.

GENERAL STATEMENT OF DUTIES:

• Provide client screening, intake, and one-on-one counseling to clients seeking information regarding housing, financial issues, debt management plans, bankruptcy and other related areas.
• Develop, maintain and increase visibility of new and existing programs to clients and other agencies.
• Facilitate and develop curricula for educational workshops/seminars for diverse groups in a variety of settings.
• Consistently provide high quality tailored client service in a culturally competent manner.
• Maintain knowledge of community resources.  Refer and advocate for clients in accessing community resources.
• Maintain accurate written documentation of all services provided in accordance with agency standards;   Submit reports as necessary.
• Represent agency in conferences, agency fairs and media interviews, etc.
• Participate in the quality improvement process and agency committees.
• Provide training and oversight to interns, volunteers and new-hires.
• Other related work as assigned.

IMPORTANT NOTES:

• Full Time Position
• Schedule involves some evening and weekend work.
• Work occurs in both Raleigh and Durham offices, as well as other community settings and may occasionally occur in client homes.
• Driver’s license and access to reliable transportation is required.
• Verbal and Written Fluency in Both Spanish and English is Required.
• Fast paced work environment.  Flexibility is essential.

Cover Letter & Resumes should be mailed, faxed, or emailed to:

L. Barber, Director of Consumer Credit Counseling Service / Emergency Housing Assistance

Mailing Address:  401 Hillsborough Street, Raleigh, NC  27603

Email:  lbarber@tfsnc.org

Fax:      (919) 821-1893

Closing Date:  Open Until Filled; Time is of the essence.

Updated 7/29/2008